Mobile / App
These terms set out how d9d9 app operates your account, what you can expect from us, and what we ask of you. Access to our platform depends on local law and is available only where local regulations permit.
d9d9 app is operated as a platform where access and eligibility are governed by the applicable laws of your region. We do not claim a specific licence authority here — if you are in the Philippines, availability depends on local law and the eligible regions we serve. These terms apply to your account, your transactions through Maya, GrabPay, and InstaPay, and your interactions with our platform content. We collect only the information needed to maintain your account and process your transactions. Nothing in these terms creates a guarantee of uninterrupted service, and we may update our policy at any time. When material changes occur, we will communicate them through your registered account channel. Your continued use of the platform after any update means you have reviewed and accepted the revised terms. For any section you find unclear, our support team is the right place to start — contact details are in the section below. We do not share your account data with third parties beyond what is needed to process payments through your chosen local payment rail.
This policy applies to your registered account and the actions you take on the platform. Understanding what it covers — and what it does not — helps you know where to direct any question.
Login credentials, account settings, wallet balances and transaction history linked to your registered profile are all covered. We manage these records and you can request a review at any time through account support.
Deposits and withdrawals processed through Maya, GrabPay or InstaPay fall within our policy. The payment rail you choose handles the transfer itself; our terms govern how we record and protect that transaction on your account.
Game titles from our catalogue, promotional material and account notifications are subject to these terms. Content accuracy and fair presentation of what is available in the lobby are our responsibility.
External payment providers, network operators and any linked third-party pages operate under their own terms. Our policy does not extend to those services, and we are not liable for actions taken outside the d9d9 app platform.
You hold specific rights over your account and the data attached to it. These are practical steps you can take — not abstract entitlements. If you believe your account details are incorrect, you can raise a correction request through our support channel and we will update the record once we verify the change. Transaction records are visible in your account dashboard after you log in; if a transaction appears wrong, flag it to support with the transaction reference shown on screen. You can also ask us to explain how a specific piece of your data is used — we will respond through your registered contact. Your account is yours to close at any time by contacting support directly. We retain records as required under applicable regulations, but we do not hold data beyond what is needed for account and compliance purposes.
Log in and open the account dashboard to see your transaction history, wallet entries and account details. Everything linked to your profile is listed there.
If your name, contact details or payment method on file is wrong, contact support with the correct information. We verify and update the record directly.
Any term you find unclear can be sent to our support team by email or live chat. We respond through your registered contact channel and keep a record of the exchange.
To close your account, dispute a transaction or ask about data retention, reach support using the contact paths in this page's support section. State your account reference when you write.
For legal and policy questions, use the contact paths below. Include your account reference and a short description of the issue so we can route your message to the right team without delay.
Send policy questions, data requests and account corrections to our support email. State your registered account contact and the specific section or transaction in question.
Open live chat from the account page for faster responses on policy clarifications. Chat is available for logged-in account holders and is the quickest path for straightforward questions.
Your account dashboard shows transaction records, active payment methods and account status. Check there first — many policy questions are answered by what is already visible on your profile screen.
Keeping your account details and transaction records accurate and secure is a practical commitment, not a marketing phrase. Here is how we approach each area.
We collect your registration details, payment references and session records to operate your account. No data is shared with third parties outside the payment processing needed for Maya, GrabPay and InstaPay transactions.
We use cookies to maintain your session and recognise your account across visits. You can review and adjust cookie settings through your browser. Continued use of the site after reviewing the cookie notice means you accept how we use them.
Access to your account is controlled by your login credentials. If you suspect unauthorised access, contact support immediately using live chat or email and we will act on the report. Do not share your login with anyone.
We keep account and transaction records for as long as required by applicable regulations. When our policy changes materially, we will notify you through your registered account contact before the change takes effect.
If you have a question about how our terms apply to your account or your rights under this policy, these answers cover the cases we hear most often.
The current terms are published here on this page. Log in to your account dashboard for any account-specific notices or policy updates that apply to your profile specifically.
Yes. Transactions processed through Maya, GrabPay and InstaPay are recorded under your account and covered by these terms. The payment provider's own terms also apply to the transfer itself — both sets of terms are relevant.
Contact support by email or live chat with the correct information and your account reference. We verify the change before updating your record and will confirm by return through your registered contact channel.
Yes. Send a data question to our support email with your account reference. We will describe what we hold and how it is used, and respond through your registered contact within a reasonable period.
We notify you through your registered account contact before a material change takes effect. Continuing to use the platform after notification means you have reviewed and accepted the updated terms.
Access depends on local law and the eligible regions we serve. If access is not available in your area based on local regulations, the platform will indicate that when you attempt to log in or register.