Mobile / App
This policy covers how d9d9 app collects, stores and uses the personal information you provide when you create an account, make a deposit through Maya, GrabPay or InstaPay, or contact our support team. We keep this plain and direct so you know exactly what we do with your data and what choices you have.
When you register on d9d9 app, we collect the details you enter: your name, email address, contact number and the payment method you link to your account — whether that is Maya, GrabPay or InstaPay. We use this information to verify your account, process your transactions and deliver account-related communications. We do not sell your personal data to third parties. Data tied to your payment activity is handled in line with the standards of the payment provider you choose; review the relevant provider's terms for their specific practices. We retain account records for as long as your account remains active and for a period after closure as required by applicable law. The scope of this policy extends to activity on d9d9 app and to any account session you open through a supported mobile browser. Access to d9d9 app depends on local law and is available only where local law permits. If you are accessing from a region where the service is not eligible, the account creation page will reflect the applicable restriction. For questions about the data we hold on your account, use the contact paths listed in the Support section below.
Linked as a deposit and withdrawal method on your account. Transaction records tied to Maya activity are visible in your account history.
Supported as an alternative wallet route. GrabPay payment records appear in your transaction log the same way as other funded transactions.
Available for bank-linked transfers. InstaPay activity on your account is logged and visible to you in the account history section.
This policy applies to data collected directly through d9d9 app and your registered account. It does not extend to third-party services you access from links on the site, nor to payment provider platforms you use to fund your account. Understanding the boundary helps you know who to contact when a data question arises.
Any data you enter during registration or login — email, contact number, account credentials — falls within this policy. We hold this data and you may request a review of it at any time through the support channel.
Deposit and withdrawal records generated on d9d9 app are covered. Transaction data linked to Maya, GrabPay or InstaPay on our side is ours to manage; the payment provider holds their own copy under their own policy.
Browsing and session data collected while you navigate the site — pages visited, session duration, device type — is covered by this policy and used only for platform performance and account security purposes.
External sites, payment provider portals and studio platforms linked from d9d9 app operate under their own policies. Once you leave d9d9 app, their terms apply and our policy does not extend to that activity.
You have several concrete choices regarding the personal data we hold on your account. Reviewing your records is the first step: log in and open the account dashboard to see the profile details and transaction history we currently hold. If any detail is incorrect — a wrong contact number, a misspelled name — you can submit a correction request through the support chat or email channel and we will update it after verifying your identity. For questions about what specific data we hold beyond what is visible in the dashboard, contact our support team with your registered email address. We will respond with the information available to us. If you want to close your account and request deletion of the data we are not legally required to retain, raise this with support and we will walk you through the process. Availability of specific deletion rights may depend on local law applicable to your region.
Log in to your d9d9 app account and open the account dashboard. Your profile details, linked payment methods and transaction history are displayed there for your review.
Submit a correction through support chat or the contact email with your registered account details. We verify your identity before making any changes to the record.
If you want to know what we hold beyond the dashboard view, contact us with your registered email. We will respond with the specific information relevant to your account.
Send a closure and deletion request through the support channel. We will confirm which data can be removed and which must be retained under applicable legal requirements.
For any privacy-related question — data correction, account record access, deletion requests or general policy clarification — use the contact paths below. Include your registered email address in every enquiry so we can locate your account and respond accurately.
Open the chat widget on d9d9 app while logged in. Use this for faster responses to account data questions and correction requests.
Send your privacy enquiry to our support email address listed on the contact page of d9d9 app. Include your registered email so we can locate your record.
Many data questions can be answered directly in your account dashboard — transaction history, profile details and linked payment methods are all visible after login.
Account security and data integrity are handled through a set of consistent operational practices. Cookies on d9d9 app are used for session management and site performance only; they are not used to build advertising profiles. Account data is retained for as long as your account is active and for a defined period after closure as required by applicable regulations. You can request a copy of or correction to your records at any time through the support paths listed on this page.
We use cookies to keep your session active and to monitor site performance. No third-party advertising cookies are placed through d9d9 app. You can manage cookie preferences through your browser settings.
Access to your account data is restricted to authorised processes. Your login credentials are never stored in plain text and payment details are processed by the respective provider — Maya, GrabPay or InstaPay — not stored directly by us.
We keep account and transaction records for the period your account is active and for a legally required period after closure. Records no longer required are removed in line with our internal schedule and applicable local requirements.
When we update this policy, the revised version is posted on d9d9 app with a note of the change. Continued use of the account after an update constitutes acceptance. Contact support if you have questions about a specific change.
If your question is not answered below, contact support through the chat or email path listed on this page. Include your registered email address so we can respond with account-specific details.
We collect your name, email address, contact number and the payment method you link — such as Maya, GrabPay or InstaPay. This is used to verify your account and process your transactions. No additional data is collected without your direct input.
We do not sell your personal data. Data is shared only with the payment provider you use — Maya, GrabPay or InstaPay — to process your transactions. Their own policies govern how they handle that data on their side.
Log in to your account and open the dashboard. Your profile details, linked payment methods and transaction history are displayed there. For records beyond what is visible in the dashboard, contact support with your registered email and we will retrieve the relevant information.
Yes. Contact support through chat or email and provide your registered email address along with the correction you need. We verify your identity before making any changes to ensure the update is applied to the right account.
We remove data that is no longer required after a standard retention period. Certain transaction and identity records must be kept for a defined period under applicable legal requirements. When you request closure, support will confirm what is removed and what is retained.
It covers the transaction records generated on d9d9 app — the history visible in your account dashboard. The data held by Maya, GrabPay or InstaPay on their own platforms is governed by their respective policies, not ours.