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These terms set out what you agree to when you access d9d9 app — covering your account, your transactions through Maya, GrabPay or InstaPay, and how we handle disputes. Read them before you use the platform; continuing to use your account means you accept what is written here.
These Terms & Conditions form the agreement between you and d9d9 app whenever you create an account, make a deposit, place a wager or request a withdrawal. They apply to every session, every transaction and every support interaction you initiate through our platform. Access to d9d9 app depends on local law and is available only where local regulation permits; it is your responsibility to confirm that access is allowed in your region before registering. When you complete account registration, you confirm that you have read and accepted these terms in full. We may update these terms from time to time. When we do, the revised version will be published on this page, and your continued use of the account after that point constitutes acceptance of the updated terms. We will not retroactively apply new terms to transactions that were already completed under the previous version. Payment transactions processed through Maya, GrabPay or InstaPay are subject to both these terms and the individual policies of each payment provider. Where a conflict exists, our terms govern your account relationship with us, while the provider's terms govern the transfer itself. Any questions about a specific transaction can be directed to our support channel, where we will check the account record and advise you on the next step.
Not every part of your experience falls under these terms equally. Understanding the scope helps you know which rules apply to which part of your account activity.
Creating an account, logging in, managing your credentials and requesting account changes are all governed by these terms. Any action that touches your account profile — including wallet top-ups and withdrawal requests — falls inside this agreement.
Deposits and withdrawals processed via Maya, GrabPay or InstaPay are covered here in relation to your d9d9 app account balance. The actual fund movement follows the payment provider's own rules, which operate alongside ours rather than replacing them.
Game content, odds data, live dealer streams and all material displayed within your logged-in session are subject to these terms. We publish what game studios supply us; game-mechanic rules are set by the studio, not by d9d9 app.
Links or integrations pointing outside d9d9 app — including payment provider apps, external verification services or device app stores — fall outside the scope of these terms. We are not responsible for third-party policies once you leave our platform.
These terms are not only obligations — they also define what you can ask of us. You have the right to review your account history, correct inaccurate details and raise questions through our support channel at any time. Your transaction records, including every deposit made via Maya, GrabPay or InstaPay, are stored in your account dashboard after login. If a record appears incorrect, you can raise a correction request directly through the support path listed on this page. We will acknowledge the request and check the account data on our end. You may also request a summary of the terms currently applied to your account, ask us to clarify any clause that affects you, or notify us of a change to your contact details. Each of these actions is handled through the same support channel. We aim to keep your account data accurate; where you spot an error, let us know so we can act on it promptly.
Your deposit and withdrawal history is available in the account dashboard after login. Check this section first if a transaction appears missing or incorrectly recorded before contacting support.
If your registered name, email or linked payment method needs updating, submit a correction request through the support channel. We will verify the change against the account record before applying it.
Any clause in these terms that is unclear to you can be queried through our support contact. We will respond with a plain explanation of how the clause applies to your specific account situation.
If a transaction processed through Maya, GrabPay or InstaPay does not reflect correctly in your account balance, open a support request with the transaction reference number. We will cross-check the record and follow up.
If you have a question about these terms or need to raise a concern about your account, use the contact paths below. Each path connects you to the same support team; choose the channel that works for you.
Access live chat from within your account dashboard. This is the fastest path for transaction queries, account correction requests or questions about how a specific clause applies to you.
Send a written query to our support email address listed in the account help section. Email is suited for detailed questions, formal correction requests or any matter you want documented in writing.
The help centre inside your account contains step-by-step guidance on common terms-related questions — covering payment records, account changes and how to submit a dispute for Maya, GrabPay or InstaPay transactions.
We keep these terms current and apply them consistently across every account. The sections below outline the specific practices we follow so you know what to expect from your account relationship with us.
Account data you provide during registration — name, email, linked payment method — is held for the purpose of operating your account and processing transactions. We do not share it with third parties outside of what is required to process Maya, GrabPay or InstaPay transfers.
We use cookies to maintain your session state after login and to remember account preferences. You can review the cookie settings available in your account or browser. Continued use of the platform after being notified of cookie use constitutes acceptance.
Your account credentials are your responsibility. We will never ask for your password through any support channel. If you suspect unauthorised access, contact support immediately so we can place a hold on the account while we investigate.
When these terms are updated, the new version replaces the previous one on this page. We keep a log of update dates internally. Your transaction and account records are retained for as long as your account is active and for a period thereafter as required by applicable local rules.
These are the questions we hear most often about how the terms apply to an account on d9d9 app. If your question is not listed here, reach us through live chat or the support email in your account help section.
No. You agree to the current terms when you first register your account. You only need to re-confirm acceptance if we publish a material update to the terms, in which case you will be notified before your next session continues.
We publish the updated version on this page. Continuing to use your account after the update constitutes acceptance. Transactions already completed before the update remain governed by the terms that were in place at the time they were processed.
Your account balance and the credit or debit of funds to it are covered here. The actual fund movement between your wallet and d9d9 app is also subject to each provider's own policy. Both sets of terms apply at the same time without replacing each other.
Log in and open the account dashboard; your full transaction history is listed there. For a payment dispute involving Maya, GrabPay or InstaPay, note the transaction reference number from that screen before contacting support — it speeds up the review process.
Yes. Submit a correction request through live chat or support email with the detail you need changed. We will verify the change against the account record before applying it. Some changes may require supporting information to confirm your identity.
Access depends on local law and is available where local regulation permits. It is your responsibility to confirm that accessing the platform is allowed in your specific region. We do not guarantee availability in every location, and these terms apply only where access is lawful.